Return & refund policy

Return window

You can request a return within 30 days of delivery. Items should be unused, in resalable condition, and in their original packaging. We cannot accept items that have been used, washed, or damaged after delivery.

How to start a return

Email support@kartwow.com with your order number and the item you'd like to return. We'll reply with return instructions and the return address. Please wait for our instructions before shipping anything back so your refund can be matched to your order.

Who pays return shipping

For change-of-mind returns, you pay the return shipping. If an item arrived damaged, defective, or was not what you ordered, we pay the return shipping (or send a prepaid label) and there is no restocking fee.

Refunds

Once we receive and inspect your return, we issue your refund to your original payment method or, if you prefer, as KartWow store credit. Refunds are usually processed within 5-10 business days of approval; your bank may take a few extra days to post it. Original shipping is non-refundable unless the return is our fault.

Damaged, wrong, or defective items

If something arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo. We'll replace it or refund it in full, including shipping, at no cost to you.

Order cancellations

Need to cancel? Email us as soon as possible. If your order has not yet been dispatched from the warehouse we can usually cancel it for a full refund. Once an order has shipped it falls under the return process above.

Items we can't accept

For health and safety reasons, some items are final sale and cannot be returned once opened (for example, personal-care and hygiene items). Any such items are clearly marked on the product page. This does not affect your rights if an item is faulty.

Some of our products ship directly from our supplier's US fulfillment center, so a return may be coordinated with them, which can add a few days. We'll keep you updated throughout. Nothing in this policy limits your rights under consumer-protection law.